Frequently Asked Questions
BetMonarch Sports Betting App
What information do I need to sign up?
You will need your personal information (Name, Address), and your Social Security Number.
How much money does it take to open an account?
It is free to set up and account and download the app.
What are the betting limits?
Betting limits vary based on type of sport and event. You may request any amount to wager and the BetMonarch app will inform you if you've requested an amount over the limit. Limits are also adjusted based on the time of day the wager is placed. Limits are higher during sportsbook hours of operation. The BetMonarch app is available 24/7, outside of normal sportsbook hours of operation the wagering limits are lower and some events may be closed.
Where can I sign up?
You can sign up for an account from within the app. Just provide the required personal information.
How do I deposit funds in my account?
By linking your bank account or Credit Card through our secure service.
How much money do I need to deposit in order to start wagering?
Only $40 is required to start wagering.
Where can I make deposits and withdrawals?
You can make deposits and withdrawals from directly within the BetMonarch Sports App.
What devices can I use?
The app currently supports:
- Android OS V2.4 and above
- iPhone running iOS 9.0 or above
Do I need a certain carrier?
No, but internet access is required.
What can I bet on?
You can place Straight bets, Parlays, Round Robins and Teasers.
Can I bet anywhere?
You have to be in the State of Colorado to place a bet. If you try to place a bet outside the state of Colorado the application will inform you that you are outside the state of Colorado, and therefore you cannot place the bet.
What is the minimum bet?
- $1 on the BetMonarch app
- $5 inside the casino
If I make a mistake, can you void my ticket?
Once a bet has been placed, you cannot void your ticket.
Is WiFi required to use the BetMonarch app?
WiFi does NOT need to be disabled for the app to be located but in the event a player is having difficulty getting located, mostly due to poor gps tracking , turning off the WiFi radio will allow the location to be easily tracked.
Unable to verify your location in Colorado
If you receive this error, the location information that is being sent by your mobile phone indicates that you may be located in Colorado, however the accuracy of the data is strong enough to ensure you are not over the border.
Please try the following to resolve this error:
- If you are near the state border, please try moving closer into Colorado
- Try turning off your phone and back on to force your phone to connect to new cell towers.
What if I need help with the BetMonarch app?
Please contact the Sportsbook at sportsbook@monarchblackhawk.com
What are the sportsbook hours of operation?
Current hours of operation are 11:00 am to 7:00 pm MT. The BetMonarch app is available 24/7, outside of normal sportsbook hours of operation the wagering limits are lower and some events may be closed. Sportsbook hours may be extended for certain live events that take place outside of current hours of operation.
Monarch Rewards
How do I enroll for Monarch Rewards?
Please visit the Monarch Rewards desk to enroll. Rewards desk is located on the casino floor. You must be 21 years of age or older and have a valid federal-issued identification to enroll.
Can I book a Monarch Rewards' rate online?
Yes, go to www.MonarchRewards.com. You must create a free online account and link it to your Monarch Rewards Club Card. Then you will be able to review your Monarch Rewards rates and book them online.
Can I enroll online?
Online enrollment is not available at this time.
Will I receive a password or PIN?
At the time of enrollment you will be asked to provide a four-digit number to be set as your PIN. You are responsible for keeping your PIN secure; do not share it with anyone. If you created your account online, you will provide a four-digit number upon arrival to the Monarch Rewards desk.
How do I reset my PIN?
To change your PIN in Nevada, call the Monarch Rewards desk at 800.723.6500, email the Contact Us Page or visit the Monarch Rewards desk during business hours. The Monarch Rewards desk is located on the casino floor.
To change your PIN in Colorado, visit the Monarch Rewards desk during business hours. The Monarch Rewards desk is located on the casino floor.
When will I receive my card?
At the time of enrollment, once complete, a Monarch Rewards card will be handed to you.
What's the difference between an Online Account and a Monarch Rewards Membership?
An Online Account allows you to sign in and play games and see offers.
A Monarch Rewards Membership tracks your casino play and offers even greater rewards. View your tier status and comp dollars online with a linked Online Account + Monarch Rewards Membership, get special offers and benefits based on tier status and play.
Can I use my Monarch Rewards card at any Monarch Casino & Resort, Inc. property?
Yes.
Can I redeem my Comp Dollars at any Monarch Casino & Resort, Inc. property?
Yes, you can redeem Comp Dollars at any Monarch Casino & Resort, Inc. property. Comp Dollars can be redeemed at all participating outlets, including the hotels.
Can I redeem Free Play offers at any Monarch Casino & Resort, Inc. property?
No, offers are only available at the issuing property.
Are the benefits the same at each Monarch Casino & Resort, Inc. property?
Benefits do vary by casino resort. Please check with the Monarch Rewards desk for all available benefits or online at monarchrewards.com.
What are the benefits of being a member?
The benefits of being a Monarch Rewards member are based on your level of play. You may receive offers of Free Play, hotel stays, event tickets, and much more. You can also earn entries into drawings for cash, free play and gifts.
For a full list of benefits, see Monarch Rewards.
Is my card number the same at each Monarch Casino & Resort, Inc. property?
Yes, the Monarch Rewards card number is the same at each Monarch Casino & Resort, Inc. property.
Will my offers change?
Offers will continue to be based on play.
Can I check my offers anywhere on property?
To check your available offers visit a Monarch Rewards kiosk or the Monarch Rewards desk. If you have an online account and have linked your Monarch Rewards membership, you may check your offers there as well.
How do I earn 3% Back in Comp Dollars for all non-gaming cash and credit card spending?
Present your Monarch Rewards card at any participating outlet at Atlantis Casino Resort Spa when you are using cash or credit card for payment and receive 3% Back in Comp Dollars. You must present your card at time of purchase. Valid on non-gaming spending and activities.
How do l earn Comp Dollars?
You can earn Comp Dollars playing slots, video poker and table games. Comp Dollars start being earned at the Monarch level and increase based on Tier Level.
How can I use my Comp Dollars?
Every $1 of Comp is worth $1 in any outlet and hotel.
Every $1 of Comp is worth .50 of Free Play.
Where can I access my account to see information?
Please visit one of our many Monarch Rewards kiosks on the casino floor to check your account information. You may also visit the Monarch Rewards desk or sign in online at monarchrewards.com.
Where do I go to request a win/loss statement?
To receive a win/loss statement for either Atlantis Casino Resort Spa in Reno, Nevada or Monarch Casino Resort Spa in Black Hawk, Colorado, log in to your Monarch Rewards account and click Win/Loss Statement.
Who do I contact or where do I go if l' ve lost my card?
Visit the Monarch Rewards desk to request a replacement card.
How do I get Offers in the mail?
During your enrollment into Monarch Rewards please provide your mailing address. You can update your mailing address by visiting the Monarch Rewards desk located on the casino floor or online at monarchrewards.com.
How do I get Offers via email?
During your enrollment into Monarch Rewards please provide your email address. You can update your email address at any of our Monarch Rewards kiosks or at the Monarch Rewards desk or online at monarchrewards.com.
How do I remove myself from the mailing list or email list?
To remove yourself from the mailing or email list please contact us or visit the Monarch Rewards desk.
If I remove my information from the contact list, can I continue to receive offers?
No, you will not receive offers if you opt out of receiving them by mail or email.
What is Tier Status?
Tier Status is a card level within Monarch Rewards. It determines which benefits you are eligible for.
Each tier has a name: Monarch, Ruby, Emerald, Sapphire, Royal Diamond and Black Diamond.
Does Tier Status expire?
Tier Points are accumulated throughout the yearly tier season. Tier Points are reset to 0 at the end of each season. To maintain your tier status, earn the same or a greater number of tier points in the current season as you did in the previous season. Each season the goal is to maintain or exceed the prior season’s tier.
For additional updates on your tier status and casino/hotel offers, please sign in to your Monarch Rewards account.
What are the requirements for each Tier Status?
For information on Tier level requirements, as well as a full list of Monarch Rewards benefits, please visit our Tier Benefits page.
What is a Tier Point?
Tier Points are used to determine Tier Status. They accumulate during game play based on certain parameters of play, on slots and table games. Visit our Tier Benefits page to learn more.
How do I earn Tier Points?
Tier Points are earned by using your Monarch Rewards card at the games you like to play. For table games please hand your card to the dealer or pit supervisor when you sit down to play at every table. Live poker and Keno please hand your card to the representative.
Will I earn Tier Points when I use my Monarch Rewards card with cash and credit spending at non-gaming outlets?
Yes, you will earn Tier Points when you present your Monarch Rewards card at all non-gaming outlets and use cash or a credit card for purchases.
When do my Tier Points post to my account?
Tier Points for table games are posted as soon as the table rating session is closed and entered into the system. Tier Points for slots and video poker are posted after the session closes when you remove your card from the machine.
I'm trying to sign up but it keeps saying "An account already exists with this email address." What's going on?
Only one account may be linked to an email address, and there is already an account in our system using that address. Please try signing in with your email address. If you continue to have issues, contact us.
Online Account
I forgot my online account password, what should I do?
Visit the Forgot Password page to reset your password.
I don't see my tier points or comp points, is my account working?
You need to link your Monarch Rewards membership card to your online account. Click on "Link Accounts" when you are signed in and provide a valid player ID number. Player IDs are found on the front of your Monarch Rewards card above your name.
I created an account but I cannot sign in, what should I do?
You must activate your account first. Please check your inbox for an activation e-mail from Monarch Rewards. You may also need to check your spam or junk mail folder, and add monarchrewards.com to your e-mail whitelist.
I have created an online account and linked my Monarch Rewards card. How can I link my spouse's card with mine online? We use the same email address.
Online Accounts require a unique email address for each Monarch Rewards card holder. In order to view account details like comp dollars, tier level, and offers, the accounts must have a different email addresses.
Online Games
How can I participate in a contest?
You can play online at monarchrewards.com. Go to Play > Free Contest. You will need to sign in and add a screenname to your online account prior to participating. Online Contests are generally held each month, from the 1st to the 10th.
It's my first time playing, how do I sign up?
You may create an online account at monarchrewards.com. When creating an online account from our website or app, you will receive an activation email to activate your account so you can begin playing. If the activation email doesn't arrive in your inbox within 10 minutes, please check your spam folder. If you did not see the activation email in your spam folder or your inbox, please contact us via email at emarketing@atlantiscasino.com and include the email address you registered with so our team can activate it manually.
Can I use the same login for Monarch Rewards games on the website and app?
Yes, your web login will work with the app, and vice versa. You can continue to use the same login for future contests, as well as our ongoing "play for fun" slot games.
Is there a cost to participate?
No, there is no cost to play. You just need to create an online account and play to win great prizes during the contest promotional period.
Is there a minimum age to play?
You must be 21 to win and redeem prizes and must provide a valid email address.
Can I play more than once each day?
Yes, you can play as often as you like. Only a completed game will count towards the result.
Can I check my overall score/rank during the contest?
Yes! For Online Video Poker Contests, the top 10 scores from all players are displayed on a leaderboard.
I see that the contest ends at midnight, how does this affect any games played near the end of the contest?
Scores for games are logged upon completion. Therefore, if your game begins before midnight on the last day, but ends after midnight, your score will not count toward the current contest. Please be sure your game is completed before the contest ends.
When will I find out if I won?
Upon completion of the contest, winners will be notified via email. At the completion of each contest, the ranked (top 10) and daily random winner player names will be posted on the Contest page.
In which time zone are the contest start and stop times?
The contest operates in the Pacific Time Zone (UTC -8).
What devices or browsers are supported?
We recommend using only Mozilla Firefox or Google Chrome to play at this time. The contest is also available on your mobile device and on our Monarch Rewards app. Unfortunately, older versions of Internet Explorer and Safari are not compatible at this time. You may download Google Chrome or Mozilla Firefox for free to participate.
Why is my contest score not saving?
You must complete each game for scores to save. Please make sure of the following:
- Your internet connection must remain active in order for your scores to be sent to our server.
- Cookies must be allowed within your Web browser for the contest to work properly. These settings vary for different Web browsers and security settings. Some anti-virus programs can also block the use of cookies as well if the security settings are high. Please be sure that cookies are allowed, or enable them for the videopoker.com domain.
- JavaScript must also be enabled within your Web browser.
Can I play on my mobile phone?
Yes, you can play on your mobile device with an HTML5 compatible browser or on our Monarch Rewards app. For best experience, you can play on your PC with the latest version of Google Chrome or Mozilla Firefox.
In Online Video Poker games, how can I view the best hands for a contest session?
During the contest, all players can click on their own best scores on the leaderboard display to see their best hands from any session. You can also click on other players' scores in the leader board at any time to view the winning hands from the current Top Scores.
In Online Video Poker, why are the top scores so high? I can't get anywhere close!
These contests end up with very impressive scores at the top of the list. Keep in mind that in an entire contest, millions of hands can be played. With thousands of players competing, it takes great luck to appear even in the top 100 scores.
Some have wondered how a player can average hundreds of points per hand. In this case, this is not an accurate way to look at a contest session. Nobody plays 100 hands and wins them all. The top scores almost always contain a very lucky winning deal worth thousands of points on its own, which is just the nature of the game. A dealt royal flush (there are always several of these in each contest) in triple play is worth 12,000 points in itself.
If you evaluate the best possible winning deal for a game, you can be pretty sure somewhere in the millions of hands played, someone is going to achieve that, or close to it. If you are curious about how the winners achieved such high scores, click on their scores in the leader board to see the exact cards from their winning hands.
Of course, the more deals you play, the more chances you have at hitting those lucky hands. Someone is going to come out on top, and it could just as easily be your next session.
Should I change my strategy when playing the contest?
Strategy decisions are entirely up to you as a player.
In a contest, the "right" strategy may sometimes vary from optimal strategy, given you are trying to overcome great scores and are not putting any money at risk. Since there are only prizes for the very best scores, some players may choose to make holds that give them the best opportunity at a big winner. Also keep in mind that in the event that two or more players have the same "best" hand in a session, the winner will be determined by all the other hands in that session. To determine the most appropriate strategy, a player should consider the available pay tables, features of the game, and the likelihood of converting on each opportunity.
Monarch Black Hawk
What is the proximity of surrounding cities to Black Hawk?
Central City is one mile west, Idaho Springs is 20 minutes west, and south Golden and Evergreen are 40 minutes from Black Hawk. Boulder and Denver are one hour away from Black Hawk.
What stores/malls are close to the area?
Colorado Mills is the nearest mall. It is located in Golden approximately 40 minutes away from Black Hawk.
How far is the airport?
The Denver International Airport is approximately one hour and 10 minutes away from Black Hawk.
Does the casino hold slot tournaments?
Black Hawk does not offer daily or weekly tournaments. Any special tournament will be in the monthly promotions mailer.
Is there an area where guests can watch games and/or fights?
There are televisions throughout the casino that broadcast games from standard channels and cable, including our all-new Sportsbook Bar and Lounge, as well as our video wall at the Stage Bar. There is not a place to view pay-per view fights or fights on premium cable channels.
Does Colorado have a betting limit?
No, Colorado does not have a betting limit.
May I drink in Colorado casinos?
Yes, cocktail waitresses can serve alcoholic beverages in our casino 24 hours a day, 7 days a week to guests 21 years of age and older.
Is there an area where underage children can be?
Yes, underage guests are welcome accompanied by a guest 21 years old or older from 7am - 9pm in restaurants and hotel areas of the resort. Gambling areas are non-accessible for guests under the age of 21.
Can my underage children eat in The Buffet?
Yes, Guests under the age of 21 years old are welcome with a guest over 21.
Does Monarch Casino have a bus program?
Yes, Monarch Casino will refund bus tickets with points earned in the same day. Currently, Monarch Casino does not have a shuttle program.
Does Monarch Casino make charitable donations?
Yes, donation requests can be sent to The Donation Committee, P.O. Box 9, Black Hawk, CO 80422. Please send a letter with the details of your organization, what event you are requesting a donation for, and what specifically you are requesting.
How is Monarch Casino Resort Spa related to Atlantis Casino Resort Spa?
Both Monarch Casino Resort Spa, Black Hawk and Atlantis Casino Resort Spa, Reno, are owned and operated by Monarch Casino & Resort, Inc.
Atlantis is a Four Diamond property in the heart of Reno, NV with a world-class resort, liberal gaming, an award-winning spa and eight exceptional restaurants. For more information on Atlantis, visit atlantiscasino.com.
Who can I contact if I lost an item while at Monarch Casino Resort Spa?
Click the link below to report your missing item or items, and our team will get back to you as quickly as we can.