Frequently Asked Questions

You will need your personal information (Name, Address), and your Social Security Number.

It is free to set up and account and download the app.

Betting limits vary based on type of sport and event. You may request any amount to wager and the BetMonarch app will inform you if you've requested an amount over the limit. Limits are also adjusted based on the time of day the wager is placed. Limits are higher during sportsbook hours of operation. The BetMonarch app is available 24/7, outside of normal sportsbook hours of operation the wagering limits are lower and some events may be closed. 

You can sign up for an account from within the app. Just provide the required personal information.

By linking your bank account or Credit Card through our secure service. 

Only $40 is required to start wagering.

You can make deposits and withdrawals from directly within the BetMonarch Sports App.

The app currently supports:

• Android OS V2.4 and above
• iPhone running iOS 9.0 or above

No, but internet access is required.

You can place Straight bets, Parlays, Round Robins and Teasers.

You have to be in the State of Colorado to place a bet. If you try to place a bet outside the state of Colorado the application will inform you that you are outside the state of Colorado, and therefore you cannot place the bet.

• $1 on the BetMonarch app
• $5 inside the casino

Once a bet has been placed, you cannot void your ticket.

WiFi does NOT need to be disabled for the app to be located but in the event a player is having difficulty getting located, mostly due to poor gps tracking , turning off the WiFi radio will allow the location to be easily tracked.

If you receive this error, the location information that is being sent by your mobile phone indicates that you may be located in Colorado, however the accuracy of the data is strong enough to ensure you are not over the border.

Please try the following to resolve this error:

• If you are near the state border, please try moving closer into Colorado
• Try turning off your phone and back on to force your phone to connect to new cell towers.

Please contact the Sportsbook at sportsbook@monarchblackhawk.com

Current hours of operation are 11:00 am to 7:00 pm MT. The BetMonarch app is available 24/7, outside of normal sportsbook hours of operation the wagering limits are lower and some events may be closed. Sportsbook hours may be extended for certain live events that take place outside of current hours of operation.

Please visit the Monarch Rewards desk to enroll. Rewards desk is located on the casino floor. You must be 21 years of age or older and have a valid federal-issued identification to enroll.

Yes, go to www.MonarchRewards.com. You must create a free online account and link it to your Monarch Rewards Club Card. Then you will be able to review your Monarch Rewards rates and book them online.

Online enrollment is not available at this time.

At the time of enrollment you will be asked to provide a four-digit number to be set as your PIN. You are responsible for keeping your PIN secure; do not share it with anyone. If you created your account online, you will provide a four-digit number upon arrival to the Monarch Rewards desk.

To change your PIN in Nevada, call the Monarch Rewards desk at 800.723.6500, email the Contact Us Page or visit the Monarch Rewards desk during business hours. The Monarch Rewards desk is located on the casino floor.
To change your PIN in Colorado, visit the Monarch Rewards desk during business hours. The Monarch Rewards desk is located on the casino floor.

At the time of enrollment, once complete, a Monarch Rewards card will be handed to you.

An Online Account allows you to sign in and play games and see offers.

A Monarch Rewards Membership tracks your casino play and offers even greater rewards. View your tier status and comp dollars online with a linked Online Account + Monarch Rewards Membership, get special offers and benefits based on tier status and play.

Yes.

Yes, you can redeem Comp Dollars at any Monarch Casino & Resort, Inc. property. Comp Dollars can be redeemed at all participating outlets, including the hotels.

No, offers are only available at the issuing property.

Benefits do vary by casino resort. Please check with the Monarch Rewards desk for all available benefits or online at monarchrewards.com.

The benefits of being a Monarch Rewards member are based on your level of play. You may receive offers of Free Play, hotel stays, event tickets, and much more. You can also earn entries into drawings for cash, free play and gifts.

For a full list of benefits, see Monarch Rewards.

Yes, the Monarch Rewards card number is the same at each Monarch Casino & Resort, Inc. property.

Offers will continue to be based on play.

To check your available offers visit a Monarch Rewards kiosk or the Monarch Rewards desk. If you have an online account and have linked your Monarch Rewards membership, you may check your offers there as well.

Present your Monarch Rewards card at any participating outlet at Atlantis Casino Resort Spa when you are using cash or credit card for payment and receive 3% Back in Comp Dollars. You must present your card at time of purchase. Valid on non-gaming spending and activities.

You can earn Comp Dollars playing slots, video poker and table games. Comp Dollars start being earned at the Monarch level and increase based on Tier Level.

Every $1 of Comp is worth $1 in any outlet and hotel.

Every $1 of Comp is worth .50 of Free Play.

Please visit one of our many Monarch Rewards kiosks on the casino floor to check your account information. You may also visit the Monarch Rewards desk or sign in online at monarchrewards.com.

To receive a win/loss statement for either Atlantis Casino Resort Spa in Reno, Nevada or Monarch Casino Resort Spa in Black Hawk, Colorado, log in to your Monarch Rewards account and click Win/Loss Statement.

Visit the Monarch Rewards desk to request a replacement card.

During your enrollment into Monarch Rewards please provide your mailing address. You can update your mailing address by visiting the Monarch Rewards desk located on the casino floor or online at monarchrewards.com.

During your enrollment into Monarch Rewards please provide your email address. You can update your email address at any of our Monarch Rewards kiosks or at the Monarch Rewards desk or online at monarchrewards.com.

To remove yourself from the mailing or email list please contact us or visit the Monarch Rewards desk.

No, you will not receive offers if you opt out of receiving them by mail or email.

Tier Status is a card level within Monarch Rewards. It determines which benefits you are eligible for.

Each tier has a name: Monarch, Ruby, Emerald, Sapphire, Royal Diamond and Black Diamond.

Tier Points are accumulated throughout the yearly tier season. Tier Points are reset to 0 at the end of each season. To maintain your tier status, earn the same or a greater number of tier points in the current season as you did in the previous season. Each season the goal is to maintain or exceed the prior season’s tier.

For additional updates on your tier status and casino/hotel offers, please sign in to your Monarch Rewards account.

For information on Tier level requirements, as well as a full list of Monarch Rewards benefits, please visit our Tier Benefits page.

Tier Points are used to determine Tier Status. They accumulate during game play based on certain parameters of play, on slots and table games. Visit our Tier Benefits page to learn more.

Tier Points are earned by using your Monarch Rewards card at the games you like to play. For table games please hand your card to the dealer or pit supervisor when you sit down to play at every table. Live poker and Keno please hand your card to the representative.

Yes, you will earn Tier Points when you present your Monarch Rewards card at all non-gaming outlets and use cash or a credit card for purchases.

Tier Points for table games are posted as soon as the table rating session is closed and entered into the system. Tier Points for slots and video poker are posted after the session closes when you remove your card from the machine.

Only one account may be linked to an email address, and there is already an account in our system using that address. Please try signing in with your email address. If you continue to have issues, contact us.

Visit the Forgot Password page to reset your password.

You need to link your Monarch Rewards membership card to your online account. Click on "Link Accounts" when you are signed in and provide a valid player ID number. Player IDs are found on the front of your Monarch Rewards card above your name.

You must activate your account first. Please check your inbox for an activation e-mail from Monarch Rewards. You may also need to check your spam or junk mail folder, and add monarchrewards.com to your e-mail whitelist.

Online Accounts require a unique email address for each Monarch Rewards card holder. In order to view account details like comp dollars, tier level, and offers, the accounts must have a different email addresses.

You can play online at monarchrewards.com. Go to Play > Free Contest. You will need to sign in and add a screenname to your online account prior to participating.  Online Contests are generally held each month, from the 1st to the 10th.

You may create an online account at monarchrewards.com. When creating an online account from our website or app, you will receive an activation email to activate your account so you can begin playing. If the activation email doesn't arrive in your inbox within 10 minutes, please check your spam folder. If you did not see the activation email in your spam folder or your inbox, please contact us via email at emarketing@atlantiscasino.com and include the email address you registered with so our team can activate it manually.

Yes, your web login will work with the app, and vice versa. You can continue to use the same login for future contests, as well as our ongoing "play for fun" slot games.

No, there is no cost to play. You just need to create an online account and play to win great prizes during the contest promotional period.

You must be 21 to win and redeem prizes and must provide a valid email address.

Yes, you can play as often as you like. Only a completed game will count towards the result.

Yes! For Online Video Poker Contests, the top 10 scores from all players are displayed on a leaderboard.

Scores for games are logged upon completion. Therefore, if your game begins before midnight on the last day, but ends after midnight, your score will not count toward the current contest. Please be sure your game is completed before the contest ends.

Upon completion of the contest, winners will be notified via email.  At the completion of each contest, the ranked (top 10) and daily random winner player names will be posted on the Contest page.

The contest operates in the Pacific Time Zone (UTC -8).

We recommend using only Mozilla Firefox or Google Chrome to play at this time. The contest is also available on your mobile device and on our Monarch Rewards app. Unfortunately, older versions of Internet Explorer and Safari are not compatible at this time. You may download Google Chrome or Mozilla Firefox for free to participate.

You must complete each game for scores to save. Please make sure of the following:

• Your internet connection must remain active in order for your scores to be sent to our server.
• Cookies must be allowed within your Web browser for the contest to work properly. These settings vary for different Web browsers and security settings. Some anti-virus programs can also block the use of cookies as well if the security settings are high. Please be sure that cookies are allowed, or enable them for the videopoker.com domain.
• JavaScript must also be enabled within your Web browser.

Yes, you can play on your mobile device with an HTML5 compatible browser or on our Monarch Rewards app. For best experience, you can play on your PC with the latest version of Google Chrome or Mozilla Firefox.

During the contest, all players can click on their own best scores on the leaderboard display to see their best hands from any session. You can also click on other players' scores in the leader board at any time to view the winning hands from the current Top Scores.

These contests end up with very impressive scores at the top of the list. Keep in mind that in an entire contest, millions of hands can be played. With thousands of players competing, it takes great luck to appear even in the top 100 scores.

Some have wondered how a player can average hundreds of points per hand. In this case, this is not an accurate way to look at a contest session. Nobody plays 100 hands and wins them all. The top scores almost always contain a very lucky winning deal worth thousands of points on its own, which is just the nature of the game. A dealt royal flush (there are always several of these in each contest) in triple play is worth 12,000 points in itself.

If you evaluate the best possible winning deal for a game, you can be pretty sure somewhere in the millions of hands played, someone is going to achieve that, or close to it. If you are curious about how the winners achieved such high scores, click on their scores in the leader board to see the exact cards from their winning hands.

Of course, the more deals you play, the more chances you have at hitting those lucky hands. Someone is going to come out on top, and it could just as easily be your next session.

Strategy decisions are entirely up to you as a player.

In a contest, the "right" strategy may sometimes vary from optimal strategy, given you are trying to overcome great scores and are not putting any money at risk. Since there are only prizes for the very best scores, some players may choose to make holds that give them the best opportunity at a big winner. Also keep in mind that in the event that two or more players have the same "best" hand in a session, the winner will be determined by all the other hands in that session. To determine the most appropriate strategy, a player should consider the available pay tables, features of the game, and the likelihood of converting on each opportunity.

Central City is one mile west, Idaho Springs is 20 minutes west, and south Golden and Evergreen are 40 minutes from Black Hawk. Boulder and Denver are one hour away from Black Hawk.

Colorado Mills is the nearest mall. It is located in Golden approximately 40 minutes away from Black Hawk.

The Denver International Airport is approximately one hour and 10 minutes away from Black Hawk.

Black Hawk does not offer daily or weekly tournaments. Any special tournament will be in the monthly promotions mailer.

There are televisions throughout the casino that broadcast games from standard channels and cable, including our all-new Sportsbook Bar and Lounge, as well as our video wall at the Stage Bar. There is not a place to view pay-per view fights or fights on premium cable channels.

No, Colorado does not have a betting limit.

Yes, cocktail waitresses can serve alcoholic beverages in our casino 24 hours a day, 7 days a week to guests 21 years of age and older.

Yes, underage guests are welcome accompanied by a guest 21 years old or older from 7am - 9pm in restaurants and hotel areas of the resort. Gambling areas are non-accessible for guests under the age of 21.

Yes, Guests under the age of 21 years old are welcome with a guest over 21.

Yes, Monarch Casino will refund bus tickets with points earned in the same day. Currently, Monarch Casino does not have a shuttle program.

Yes, donation requests can be sent to The Donation Committee, P.O. Box 9, Black Hawk, CO 80422. Please send a letter with the details of your organization, what event you are requesting a donation for, and what specifically you are requesting.

Both Monarch Casino Resort Spa, Black Hawk and Atlantis Casino Resort Spa, Reno, are owned and operated by Monarch Casino & Resort, Inc.

Atlantis is a Four Diamond property in the heart of Reno, NV with a world-class resort, liberal gaming, an award-winning spa and eight exceptional restaurants. For more information on Atlantis, visit atlantiscasino.com.

Click the link below to report your missing item or items, and our team will get back to you as quickly as we can.

Report Lost and Found Item

Gift cards may be purchased in person at the mPulse retail store on level 3 of the property or online. Gift cards purchased online Friday after 3 pm, Saturday and Sunday will be processed the next business day. Monarch gift cards do not expire. Gift Cards purchased online with "Free pick up" may be picked up at mPulse during regular business hours (Holiday hours may vary).

Gift cards are valid at Monarch Casino Resort Spa for luxury hotel accommodations, spa, restaurants and gift shop. Cards must be presented at time of purchase. Not redeemable for cash or gaming chips.

This is not a debit or credit card and has no implied warranties. Card cannot be used for deposit, advance purchase or to secure or confirm a reservation. Monarch is not responsible for lost, stolen, damaged or unauthorized use.

The following Monarch Casino Resort Spa Gift Card (“Gift Card”) Terms and Conditions (“Agreement”), are subject to Monarch Casino Resort Spa’s Privacy Policy and Terms of Use, and describe the supplemental terms and conditions that apply to use of Gift cards (including gift certificates). This Agreement is between you (the “Cardholder”) and Monarch Casino Resort Spa (“Issuer”). By purchasing, accepting or using your Card, you agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase, use or accept the Card. As used in this Agreement the term Gift Card includes Monarch Promotional Cards, as defined below, where applicable by law.

IMPORTANT: This Agreement includes a class action waiver.

Gift Cards can be purchased at Monarch mPulse Gift Shop as available. Promotion Cards may be provided to you as part of a promotion. Gift Cards are only valid if purchased from a Monarch Casino Resort Spa participating outlet or received directly via an authorized Monarch promotion. Gift Cards are not valid if obtained from unauthorized sellers or resellers, including through Internet auction sites. Gift Cards are not debit or credit cards.

For balance inquiry please visit monarchblackhawk.com/guest-services/gift-cards or call (800) 914-2436. The balance you receive when inquiring over the telephone or online is an estimate only. In most cases, the balance is adjusted within 24 hours after you make a purchase, but there may be occasions when the balance adjustment is delayed.

Gift Cards do not expire. An inactivity fee of $5 will be issued after one year.

Gift Cards are redeemable only for purchases at Monarch Hotel, Spa Monarch, Bistro Mariposa, Twenty-four/7, Monarch Chophouse, The Buffet, Java etc., mPulse Gift Shop and Chophouse Bar. Gift Cards have no cash value and may not be redeemed for cash except as required by law. Gift Cards are not redeemable to purchase another Gift Card or towards previously purchased goods and services. Not valid for wedding and/or banquet purchases. Not valid for gaming play. Gift Cards cannot be used to purchase comps.

Gift Cards may be reloaded with value.

Cards are not refundable or redeemable for cash unless required by Colorado law.

The value of any lost, damaged or stolen Card, or any Card altered or used without authorization, will not be replaced or replenished, except in limited circumstances with proof of purchase.

The maximum value that can be associated with any one Card is one thousand dollars ($1,000.00) and total purchases of Cards for any one individual may not exceed one thousand dollars ($1,000.00) in one calendar day. Cards cannot be resold or transferred for value. Cards are void if resold or transferred for value.

You and Issuer agree that any dispute, whether at law or equity, arising out of or relating to this Agreement or your use of the Card, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not class wide or collective)litigation in a court of competent jurisdiction located in Clear Creek County, Colorado, and Colorado law shall apply. You and Issuer agree to waive the right to trial by jury.

ISSUER AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO CARDS INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD UPON PROOF OF OWNERSHIP. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

The laws of Colorado, without regard to principles of conflict of laws, shall govern this Agreement and use of your Card.

Issuer reserves the right to change this Agreement from time to time in its discretion, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version of this Agreement at https://monarchblackhawk.com/guest-services/gift-cards.

Issuer reserves the right to refuse to honor a Card where Issuer reasonably suspects that the Card was obtained fraudulently