Closure Update

To all Monarch TMs:

Thank you for your continued patience and eagerness to get back to work. We know this period has been incredibly challenging for our entire Team, as well as your families. We are excited that our sister Atlantis property will likely be reopening on June 4, and they will be sharing their best practices as we navigate this new normal.

Please know that, since the onset of the pandemic, Monarch's senior leadership team has been tirelessly engaged in developing detailed safety protocols and reopening procedures to make our casino as safe as possible for Team Members and guests.

Regarding the timing of our re-opening, as many of you might have heard, on May 26th Governor Polis announced that he would review a variance request from Gilpin County to re-open the County's casinos, if the County chose to submit such a request. I am happy to share that the County has indeed submitted a request to re-open all casinos as soon as possible. At this time we do not have any indication as to when the Governor will allow us to re-open, but rest assured that we are doing everything we can to open as quickly and as safely as possible.

We have been closely working with the Colorado Division of Gaming, the CDPHE, Gilpin County, the Governor's office, and other state and local officials to seek input on these plans. While not official until the state approves, we wanted to share with you what we have in mind when you return.

Some of what we are planning is listed below. Each department will have more specific procedures in place.

  • All Team Members will be tested for COVID-19 prior to returning to work
  • All Team Members, vendors and guests will have their temperature checked when entering the resort
    • Anyone displaying a temperature over 100.4 F will be asked to return after they have satisfied applicable CDC/Colorado state guidelines for ending isolation following resolution of symptoms.
  • Personal Protective Equipment (PPE)
    • All Team Members will wear masks or cloth face coverings while on property
    • If appropriate for the job function, certain Team Members will be provided gloves
    • All vendors will be required to wear a mask while on property
  • Physical Distancing
    • The property will limit occupancy to a limited percentage of floor space and adhere to physical distance best practices
    • All restaurants and bars will reduce seating to allow for appropriate distancing between each table and between guests in accordance with state guidelines
  • We will conduct a thorough cleaning of the property daily
  • Hand Sanitizer dispenser units will be placed at key guest and Team Member contact areas such as driveways, reception areas, hotel lobbies, the casino floor, restaurant entrances, cages, ATMs, kiosks, restrooms, meeting and convention spaces and elevator landings
  • All Team Members will go through extensive training prior to re-opening to include:
    • Proper hand washing
    • Safety and sanitation protocols
    • How to properly use and dispose of Personal Protective Equipment (PPE)
    • How to respond to presumed cases of coronavirus infection on property
    • Stay home if they do not feel well
      • Team Members are also instructed to contact a manager if they notice a coworker, vendor or guest with flu-like symptoms

This list is not all inclusive, but rather a summary of the numerous steps we are taking to ensure the health and safety of our Team Members, guests, and vendors. Please continue to monitor this website and our Social channels for updates.

Finally, rest assured that as soon as the government allows us to reopen, we will be contacting all Team Members directly with details for their return to work, which will include training for enhanced health and safety protocols. Also, per our earlier update, we are pleased to announce that your core health insurance coverage (medical, dental, vision & flexible spending) will continue to be available at least through June 30, 2020 and any missed contributions for health insurance coverage will be deducted from your paychecks upon your return to work. We can't wait to bring the Team back together!

Be well and stay safe,